Customers are allies, not outsiders: How CEOs are responding to an ever-changing business landscape

 Labour shortages and technology disruption might be in the headlines, but Australian business leaders say changing customer demands will have the greatest impact on profits over the next decade.

Responding to PwC Australia’s 26th CEO Survey, 84 per cent of leaders nominated ‘changing customer demands and preferences’ as likely to have a moderate to very large impact on profitability in the next 10 years. 

Read More: https://www.businessnewsaustralia.com/articles/customers-are-allies--not-outsiders--how-ceos-are-responding-to-an-ever-changing-business-landscape.html